We ship all our orders in plain packaging. No reference to us, nor to the content.

No tracking shipping is the cheaper version, and it means it is shipped with regular mail like a birthday card. There is no way to track these packages and shipping can even take up to some weeks. If you want to track your order, and a faster delivery, choose the shipping option "Tracked shipping". You will receive a track number + info from us when the package is shipped. We can't guarantee the delivery when you have selected the 'no tracking' option.

The shipping costs are calculated automatically, it varies by country and weight of the package. We only charge the shipping costs and make no profit on this, we try to do this as efficiently as possible. You can always place a trial order to see what the shipping costs will be.

We're located in Holland. Shipping to EU countries takes somewhere between 1 and 7 working days, it depends on the country. 
Shipping to the US takes 1 and max 4 weeks, sometimes packages arrive within 1 week, but sometimes it takes 4 weeks. Your parcel may be delayed by Customs as well as by your local postal service. That's why, even though we'd like to, we cannot make any claims about an exact time-frame in which your order will arrive. Please be patient - we can't work miracles and we can't influence international postal services.

Normally the delivering party will contact you if the package could not be delivered, We always recommend contacting the shipping company as soon as possible first to arrange a new delivery date, especially if you are ordering fresh produce it is important that you get it as soon as possible. If you have not been home or have not picked up your package and it is returned, we will let you know when it is back at our office.

An international bank transfer will probably take 1 or 2 business days before it is in our bank account. We will send a payment confirmation message once we have received your payment.

No, unfortunately not. This kind of banks have blocked transactions to our bank account because they don't like the products we sell, even though they are legal in our country. For most countries, we do have enough secure payment options; you will find them in the checkout. But we do accept a lot of other payment options, which you can also find in the checkout.